I founded Outsource in 2003, drawing on over 20 years of experience in Human Resources, staff development, training, payroll, and HR process design. My expertise extends to crafting HR solutions that address the operational demands and challenges in diverse workplaces, as well as developing HR software to streamline our processes.

In my role, I am dedicated to finding innovative and ethical solutions to navigate the complex economic and political landscape. I am passionate about creating effective and ethical workplace environments and am committed to continuous upskilling to ensure we meet and exceed industry standards.

As Winston Churchill aptly said, "Continuous effort – not strength or intelligence – is the key to unlocking our potential." This belief drives my approach to leadership and innovation within the company.

As an Operations Manager with extensive experience across the food, motor (tyre), and metal industries, I am responsible for overseeing the day-to-day operational requirements of the business, with a team of 12, overseeing daily operations for over 1,900 employees. My diverse team, ensuring that each department operates efficiently and meets client expectations, even within tight deadlines. My role involves strategic planning, staff management, and conflict resolution to maintain smooth operations and full capacity across all areas. I am dedicated to fostering a supportive work environment where employees feel heard and valued. I believe in the importance of trust, humility, and open communication, striving to make a positive impact on both the workplace and the community. My goal is not only to manage operations effectively but also to inspire and guide staff towards personal and professional growth, instilling values of hard work, honesty, and kindness.

Key Responsibilities:

• Leading a team of 12 and managing daily operations for over 1,900 employees across multiple industries
• Developing strategic plans that meet client requirements and adapt to rapidly changing conditions
• Coordinating multiple departments to ensure optimal staffing and operational efficiency, avoiding shortages and downtime
• Overseeing recruitment, training, induction, and ensuring compliance with safety regulations and company policies
• Handling staff management and conflict resolution, including disciplinary actions, hearings, and CCMA matters
• Motivating staff through regular meetings and team-building activities, fostering a collaborative and inclusive work environment
• Maintaining open communication and building trust with staff, offering support and guidance to promote personal development and community building

With extensive experience managing human resources across various regions, I oversee a diverse team of over 400 employees. My role encompasses a wide range of responsibilities, from recruitment and training to employee relations and administrative duties. I am passionate about training and mentoring employees, and I take pride in developing strong, meaningful relationships with both staff and clients. My commitment is to foster a positive work environment while ensuring that all HR practices comply with legal and regulatory standards. Additionally, I provide professional support to clients, manage staff liaison, and oversee recruitment processes with a focus on selecting the best talent.

Key Responsibilities:

• Managing the full recruitment cycle, including job postings, CV screenings, interviews, and background checks
• Conducting employee training and induction programmes to ensure a smooth onboarding experience
• Handling disciplinary procedures, performance appraisals, and compliance with employment equity requirements
• Maintaining accurate employee records and personal files, updating information regularly
• Resolving wage disputes and addressing queries from employees, the Department of Labour, and other third parties
• Supporting clients through regular meetings and providing comprehensive feedback

As the Financial Manager for Outsource & VZI, I am responsible for overseeing all financial operations to ensure the organisation's financial stability and compliance. Leading a dedicated team, my primary focus is on managing payroll, cash flow, and various financial processes. My role involves maintaining accurate financial records, conducting risk management, and ensuring statutory compliance, including VAT and other financial regulations. I work closely with external auditors to provide a clear and transparent financial overview, ensuring all financial data is accurate and up to date. I am committed to delivering reliable financial management and analysis that supports strategic decision-making and organisational growth.

Key Responsibilities:

• Leading a team responsible for managing payroll and ensuring timely and accurate payments
• Overseeing cash flow management and optimising financial processes for efficiency
• Maintaining accurate financial records and managing risk through thorough accounting practices
• Reviewing financial data and performing account reconciliation activities to ensure accuracy
• Ensuring compliance with VAT and other statutory requirements
• Recording and analysing financial transactions, including managing invoices for payments and receipts
• Coordinating with external auditors to facilitate audits and ensure financial transparency

I am a proactive Payroll Specialist with over 8 years of experience in payroll and human resources. Known for my strong work ethic and meticulous attention to detail, I excel in managing payroll for a large workforce while handling sensitive information with discretion. My energetic approach and multitasking skills ensure that I meet deadlines and exceed client expectations, while my commitment to continuous improvement drives me to find new solutions and enhance processes.

Key Responsibilities:

• Payroll Processing: Manage payroll for 3,600 employees, ensuring accuracy in timesheets, pay calculations, and tax deductions using VIP software. Handle direct deposits, address payroll discrepancies, and maintain records.
• Payroll Administration: Process new hires, terminations, and adjustments accurately. Ensure timely capture of overtime and other changes.
• Payroll Reconciliations: Perform monthly account reconciliations, manage statutory payments, and ensure compliance with regulations.
• Employee Engagement: Enforce policies, provide management reports, and communicate payroll updates. Maintain accurate records and submit employment statistics.
• Payroll Queries: Resolve payroll queries within 24 hours, liaising with third parties as needed.
• Business Partnering: Build relationships with business partners, provide feedback, support managers, and assist with staff induction.

I am a dedicated and professional HR Consultant at Outsource, working on-site at Coega Packing in the Coega IDZ, where we pack citrus fruits for the international market. With four years of experience in human resources, I ensure that all HR functions are handled efficiently behind the scenes in a busy environment. I pride myself on being an effective and creative team member who meets deadlines, works well under pressure, and maintains the highest standards in all aspects of my role. My approach is methodical and thorough, and I am committed to fostering a positive and enjoyable work environment while implementing effective HR strategies that align with the company's goals.

Key Responsibilities:

Recruitment Process:

• Pursuing CVs and arranging interviews for promising candidates
• Completing recruitment processes for backup roles across all clients
• Signing up employees with employment contracts
• Conducting interviews and checking references
• Arranging criminal checks and medical examinations
• Preparing and presenting shortlists to clients

Onsite HR Consulting:

• Addressing staff queries and managing daily staff scheduling
• Preparing payroll and resolving payroll-related queries, including checking hours on Jarrison software
• Enrolling staff on the Time and Attendance Machine and managing absenteeism
• Handling disciplinary matters, including hearings and completing enquiry documentation
• Managing CCMA matters and issuing warnings as needed
• Conducting recruitment and induction training for all staff
• Preparing termination documentation, including certificates of service, UI-19 forms, and work schedules
• Managing the IOD process, including registering and uploading accident reports to the Labour Department's Compeasy site

I joined the Outsource family in November 2010 and became a permanent employee on 28 March 2011. My journey with the company has been an incredible one, marked by growth, resilience, assertiveness, and determination. Starting as a general assistant, I worked my way through various positions, ultimately reaching my current role as an HR Officer. I am currently pursuing a BCom in Human Resources Management on a part-time basis to further enhance my expertise in the field. Over the past 13 years at Outsource, I’ve gained valuable experience across diverse industries, including dairy, retail, engineering, tyre manufacturing, and food processing. This broad exposure has deepened my knowledge in employee relations, client liaison, industrial relations, and HR functions. I have developed a strong ability to support both employees and organisational objectives effectively.

Key Responsibilities:

1. Human Resources (HR) Functions:
   • Managing the recruitment process from job postings to candidate selection and onboarding
   • Conducting induction and training programmes for new employees
   • Handling disciplinary actions, participating in hearings, and managing CCMA procedures
   • Drafting and managing employee contracts and maintaining personal files and data
   • Updating employee information and addressing various queries
   • Registering Injury on Duty (IOD) cases and ensuring compliance with Department of Labour requirements
   • Ensuring accurate recording of employee hours for payroll processing
   • Conducting periodic performance appraisals for new employees during their probation period
   • Performing regular client site visits and supporting junior HR staff members
2. Professional Assistance:
   • Attending client meetings as needed and providing feedback
   • Managing driving duties and handling general administrative tasks, including telephone calls and diary management
3. Staff Liaison and Administration:
   • Maintaining positive staff and Outsource relations
   • Accurately recording and managing disciplinary actions, UIF registrations and deregistrations, leave, certificates of service, IODs, and pay structures using Ticker
   • Resolving wage queries and addressing third-party queries related to staff (e.g., Department of Labour, CCMA)
4. Recruitment:
   • Developing job specifications based on client needs
   • Placing advertisements, sifting through CVs, and shortlisting candidates
   • Arranging interviews and conducting reference, criminal, and employment checks, as well as verifying qualifications

With a strong background in HR and payroll administration, I excel in managing recruitment, training, employee relations, and performance management. My role encompasses a variety of key responsibilities aimed at maintaining a productive and compliant work environment.

Key Responsibilities:

• HR Functions: Oversee recruitment and hiring processes, conduct training and development, manage employer-employee relations, and ensure a positive company culture. Handle disciplinary actions, update workplace policies, and maintain employee records.
• Payroll Administration: Calculate payable hours, bonuses, and deductions. Manage electronic timekeeping systems, review timesheets, and collaborate with HR and Finance departments. Provide payroll information to employees and maintain accurate records.
• Operational Assistance: Schedule meetings, manage calendars, handle phone calls and emails, and assist with daily time management. Plan travel and run errands as needed.
• Ticker System Management: Assist in troubleshooting and testing software updates, train staff on new functions, and manage employee data, including absentees, schedules, warnings, and disciplinary actions. Create and process leave requests, and generate payroll and statutory reports.

Skills and Knowledge:

• Strong attention to detail and thorough administration skills
• Effective communication and problem-solving abilities
• Proficiency in handling payroll and HR software
• Ability to work collaboratively and manage stress in fast-paced environments

With a strong background in providing administrative support to legal professionals, I play a key role in ensuring smooth office operations and effective case management. My responsibilities range from preparing and organising documents for court filings to managing communication with clients and other parties. I am dedicated to maintaining meticulous records, coordinating schedules, and handling a variety of tasks that keep the legal team functioning efficiently. I am passionate about creating an organised work environment and ensuring all deadlines are met. Building strong relationships with clients and supporting the legal team in their daily functions are among the most rewarding aspects of my role.

Key Responsibilities:

• Providing comprehensive administrative support to lawyers, including managing emails and maintaining case files
• Organising and preparing documents for court filings and record-keeping
• Preparing case bundles and conducting research to support legal proceedings
• Drafting and filing basic legal documents and correspondence
• Managing communication with clients, opposing parties, and witnesses
• Answering and directing phone calls, maintaining contact lists, and scheduling appointments
• Monitoring deadlines and managing multiple calendars to ensure all legal commitments are met

As the Client Liaison, my role revolves around building and maintaining strong relationships with both new and existing clients. I am committed to ensuring that clients are consistently updated on their matters and that any queries or complaints are addressed promptly and effectively, with the guidance of our expert attorneys. My goal is to ensure client satisfaction by providing excellent service and resolving issues efficiently.

In addition to client liaison, I handle a range of administrative tasks to support the smooth operation of our office. This includes facilitating communication between clients and attorneys, managing email and telephonic correspondence, and performing various reception duties.

Key Responsibilities:

• Facilitating communication between clients and attorneys to ensure smooth and effective interactions
• Managing telephonic and verbal communication with clients
• Handling email communication and correspondence between clients, Outsource, VZI, and external vendors
• Conducting daily client liaison to maintain strong relationships and address any issues
• Performing administrative and reception duties, including filing, maintaining filing systems, setting appointments, and managing databases
• Greeting and welcoming clients and visitors, answering telephone calls, and ordering office supplies as needed
• Ensuring a neat and organised workspace and assisting with any other organisational needs to support efficient operations